PRIVACY
How we handle your information.
We collect only the information we need, protect it carefully and use it only for the purposes explained below.
This privacy notice explains what we collect, why we collect it, how we use it and the choices you have.
Who we are
Zylo AI (ABN 71 652 504 711) is an Australian-owned and operated AI consultancy based in Canberra, ACT. We provide AI consulting, training and custom AI solutions to Australian businesses and government organisations.
When this notice refers to "we", "us" or "our", it means Zylo AI.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
What information we collect
The information we collect depends on how you interact with us.
Contact enquiries
If you contact us through the website, we collect your name, email address, your message and any other information you choose to provide. Your phone number is optional.
Chat assistant
If you use our website chat assistant, we process the information you enter into the conversation, along with basic information needed for the service to operate.
If you contact us directly by email, we keep the correspondence and the information you provide as part of that communication.
Website analytics
We use Google Analytics to understand how people use our website. This may include information such as pages visited, approximate location, device type, browser and how you arrived at the site. Analytics information is used to understand overall website activity rather than to identify you personally.
We do not collect payment details through this website and we do not purchase personal information lists or scrape personal information about you from other sources.
Why we collect it
We use the information we collect to:
- respond to enquiries and continue conversations you have started with us
- understand, scope, quote and deliver work you ask us to undertake
- operate and improve our website and chat assistant
- maintain the security and reliability of our systems
- meet legal, regulatory and record-keeping obligations.
We do not send unsolicited marketing communications and we do not sell or rent personal information.
Where your information is stored and how we protect it
Our website contact form and chat assistant operate on infrastructure managed by us and hosted in Australia.
Access to personal information is limited to people who need it to respond to your enquiry or provide the services you have requested. We use appropriate technical and organisational safeguards, including access controls, encryption and monitoring, to help protect the information we hold.
When the chat assistant generates a response, the text required to process the conversation may be sent to an AI model provider under our commercial agreement with that provider.
We do not knowingly provide information from these conversations for the purpose of training public AI models.
Who we share information with
We only share personal information with service providers where it is necessary to operate our website or provide the service you have requested.
This may include:
- Google, for website analytics
- our AI technology provider, to generate responses through the website chat assistant
- our email provider, to send and receive communications.
These providers only receive the information required for their particular service.
We may also disclose information where we are required or authorised to do so by law.
Otherwise, your information stays with us.
Cookies
Our website uses cookies and similar technologies to support website functionality and understand how the site is used.
Google Analytics may use cookies to distinguish between visitors and browsing sessions. Our chat assistant may also use browser storage or similar technology so that your conversation can continue during your visit.
You can block or clear cookies through your browser settings. Some website features may work differently if cookies are disabled, although the contact form will remain available.
How long we keep information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including any legal or record-keeping requirements.
Enquiries and correspondence may be retained while we are working with you and for a reasonable period afterwards so we have an appropriate record of our communications.
Chat conversations are retained only for as long as required to operate and support the service.
Analytics information is retained according to the retention settings applied to our analytics service.
When information is no longer required, we take reasonable steps to delete or de-identify it.
Your privacy rights
You can contact us to:
- ask what personal information we hold about you
- request access to that information
- ask us to correct information that is inaccurate
- request that information be deleted where appropriate
- raise a question or concern about how we have handled your information.
Email hello@zyloai.com.au with "Privacy request" in the subject line and we will respond within 30 days.
If you are not satisfied with how we have handled your privacy concern, you may also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this notice
We may update this privacy notice from time to time if our services, technology or privacy practices change.
The most recent update date will always appear at the top of this page. If we make a significant change to how personal information is handled, we will make that change clear on the website.
Contact
For questions about this privacy notice or how we handle personal information:
Zylo AI
Canberra, ACT
hello@zyloai.com.au