Knows your business
Answers routine questions using the information you approve, including your services, hours, pricing, policies and frequently asked questions.
AI RECEPTIONIST
Every call answered. Every enquiry captured.
An AI receptionist for Australian businesses that answers phone calls and website enquiries 24/7, handles routine questions, captures leads, routes priority calls and sends you a clear record after every conversation.
- 24/7 phone & web chat
- Australian local numbers
- Records stored in Australia
- Founder-led setup & support
BY INDUSTRY
Built around the calls your business actually receives.
Different businesses receive different enquiries. Choose an industry to see how the AI receptionist can be configured around your customers, team and workflows.
IT HANDLES
Example
The examples above are illustrative. The live demo is answered by our own receptionist, the one that looks after Zylo AI, so you can test how it handles an enquiry.
WHAT IT DOES
Answers. Captures. Routes. Reports.
The receptionist handles routine enquiries consistently, captures the information your team needs and passes anything requiring a person to the right place.
Captures every enquiry
Collects names, contact details, enquiry information and urgency so your team has what it needs to follow up.
Routes the calls that matter
Transfers priority calls according to your rules. If nobody is available, it captures the details and sends them through for follow-up.
Web chat on your website
Use the same receptionist on your website to answer questions and capture enquiries through a simple embedded chat.
Recognises returning contacts
Returning callers and chat visitors can be recognised from previous interactions, helping provide continuity when they contact you again.
Creates a record after every conversation
Receive a summary after each interaction, with transcripts, outcomes and contact details searchable from your portal.
HOW IT WORKS
From setup to your first live call in days.
Configured with you by the founders, not handed off to a self-service wizard.
01
We configure it around your business
We review your website and business information, map your common enquiries and escalation rules, choose the voice and tone with you and test the receptionist before it goes live.
02
Connect your phone and website
Use a new Australian local number or forward your existing number when you are busy, after hours or full-time. Web chat can be added to your website with a lightweight embed.
03
It handles routine enquiries
The receptionist greets the customer, clearly identifies itself as AI, answers approved questions, captures information and transfers or escalates enquiries according to your rules.
04
You get the record
Receive a summary and transcript after each conversation, with interactions and contact details available in your portal for follow-up.
THE PORTAL
Manage your AI receptionist in one place.
Manage the greeting, voice, business hours, approved information, escalation rules and reporting from one portal. Update opening hours or instructions as your business changes, without rebuilding the system.
Guardrails define what the receptionist can answer, capture, transfer or escalate. It clearly identifies itself as AI and operates within the rules you configure.
CHANNELSPhone calls and website chat, with optional SMS summaries after calls.
NUMBERSUse an Australian local number for $10 per line per month, or forward an existing business number.
LANGUAGESEnglish by default, with multilingual responses available when enabled.
VOICEChoose from a range of voices and select a tone that suits your business.
REPORTINGReceive a summary after each conversation and search transcripts, outcomes and contacts from your portal.
DATAConversation records and contact information are stored in Australia. Voice and language processing may use third-party AI providers.
CONTROLSSet usage limits, approved information sources, call-routing rules and escalation paths. It uses the pricing and business rules you provide rather than inventing or calculating quotes independently. Platform safety controls cannot be overridden.
SUPPORTFounder-led setup and ongoing support, including changes to business information, hours, greetings and call-handling rules.
PLANS
Choose a plan for your enquiry volume.
Every plan includes access to the portal, email reporting and founder-led support. Choose based on the call, chat and SMS volume your business expects.
Prices in Australian dollars per month, GST included. An Australian local number is $10 per line per month; forwarding an existing business number costs nothing extra. Additional usage beyond the plan allowance is charged at the rates shown, or we can stop at the allowance if you would rather not see additional charges.
QUESTIONS
What businesses ask before they start.
Will callers know they are speaking to an AI?
Yes. The receptionist identifies itself as AI in the greeting on every call and chat. Callers who ask for a person are transferred according to your rules, or their details are captured for follow-up.
Does it confirm appointments and bookings?
No. It captures the booking or appointment request with the details your team needs and passes it through for confirmation, and tells the customer that your team will confirm. Confirming the booking stays with you, which avoids double bookings and commitments your team has not agreed to.
What happens when it cannot answer a question?
It says so rather than guessing, captures the enquiry with the customer's details and sends it to you. If the caller asks for a person, it attempts a transfer to the number you nominate.
Can we keep our existing phone number?
Yes. Forward your existing number when you are busy, after hours or full-time. You can also use a new Australian local number provided by us.
Where is our data held?
Conversation records, transcripts, contacts and settings are stored on our servers in Australia. Voice and language processing during a conversation may use third-party AI providers. No card details are collected at any point.
What happens if we exceed the plan allowance?
Additional usage is charged at the per-unit rates shown on each plan. If you would rather not see additional charges, we can configure the receptionist to stop at your allowance and capture messages instead.
NEXT STEP
See how it would work for your business.
Tell us how you currently handle calls and enquiries. We'll configure a demo around your business hours, common questions and call-routing rules so you can test it before you decide.